When Scott Grieve looks at his phone these days, he sees a hockey organization running like clockwork. As the Assistant GM & Director of Hockey Operations for the Erie Otters, Grieve has witnessed firsthand how the right technology can transform a Canadian Hockey League (CHL) team’s daily operations.
The Otters, who are members of the Midwest division of the Ontario Hockey League (OHL), faced a common challenge: managing the complex web of communications between players, staff, families, and billets while maintaining professional standards. Their solution came in the form of Teamworks Hub, a platform that has revolutionized how the organization handles everything from player schedules to game-day tickets.
“Teamworks has given our players more day-to-day independence while ensuring they know where they need to be,” says Grieve. “This balance of autonomy and accountability has proven crucial for player development, allowing young athletes to focus on their game while staying connected to team operations.”
The impact extends far beyond player management. “Teamworks has helped us streamline our communication within the organization,” Grieve explains. “Instead of sending a mass email to all parents or billets, we message and email them through Teamworks, and we can see who opened the message and when.” This visibility has eliminated the uncertainty often associated with mass communications, ensuring critical information reaches everyone who needs it.
One particular pain point the platform has solved is game-day ticket management. The Otters now use automated forms that, as Grieve points out, “are easily created, distributed, and expire automatically at a set time before the date of the game.” This automation has replaced time-consuming manual processes, freeing up staff to focus on more strategic tasks.
The platform serves as a central hub for all team documentation and communication, providing what Grieve describes as “quick access wherever we are.” From real-time schedule updates to file and video sharing, the Otters have found their operations becoming more efficient and professional.
“Our commitment to CHL teams matches our dedication to NHL organizations,” says Brian Tatum, VP of Customer Success at Teamworks. “We understand the unique challenges facing junior hockey operations and our platform consistently delivers professional-grade tools that grow with each organization.”
The Teamworks platform stands out for CHL teams through its mobile-first design, intuitive interface, and scalable features that meet the demands of busy hockey operations. With proven success across multiple CHL teams, it’s becoming an essential tool for organizations looking to elevate their operational standards.
For teams interested in enhancing their operations, the Erie Otters’ experience demonstrates how the right technology partner can transform team communication and efficiency. Contact Teamworks to learn more about how they can help elevate your organization’s operations.
